Returns & Exchanges
Step 2
Pack the items either in original or in similar packaging. Items must be packed in same manner as received.
Step 3
Ship the package to LOX, make sure to get a tracking #, LOX is not responsible for lost shipments.
If you need hair immediately
The return and/or exchange process may take up to 2 weeks. In order to get you the hair you need right away we allow you to repurchase the correct products so that they can ship immediately to you. It will still be your responsibility to get an RMA # and ship the product you’d like to exchange back to us. Once we receive the product at our warehouse it will be inspected and if passed we will credit your account in full or if you require a refund, it will be processed at that time.